News

Comcast cancelation nightmare goes viral

Comcast cancelation nightmare goes viral

POOR GUY JUST WANTED HIS CABLE AND INTERNET SHUT OFF:A Comcast technician works on an Xfinity WiFi hotspot. Maybe if he was in the neighborhood he could have helped Ryan Block cut out the middle man. Photo: Associated Press

PHILADELPHIA (AP) — Cable and Internet giant Comcast is apologizing after a tech-savvy California customer posted eight minutes of telephone conversation online in which he tried repeatedly to get a customer service representative to disconnect his service.

The customer, Ryan Block, succeeds in getting the unidentified Comcast rep to agree to disconnect his service, but only after the rep repeatedly asks Block for a reason. At one point, Block says, “I can guarantee right now that you are doing an incredibly good job of helping your company be worse.”

Philadelphia-based Comcast said Tuesday the employee’s behavior is unacceptable and the company is “embarrassed” by it. Comcast said it would contact Block to apologize.

Block, who says he is a vice president for AOL, said he expects to talk to Comcast personnel.

Recent Headlines

in National

Making headlines this week

AP40816308032

A look at the big newsmaker this week and the headlines you may have missed.

in Sports

Lions, Eagles, Seahawks have triumphant turkey day

lions

Philadelphia and Detroit both served up Thanksgiving Day routs while Seattle boosted their playoff hopes.

in National

FedEx predicts increase in holiday deliveries

fedex

It's going to be another record-setting holiday season for shipments.

in Local

Cayuga Heights man charged with murder

Breaking_News2

Police say a Cayuga Heights man has been arrested on a charge of second-degree murder following a domestic incident on Thanksgiving Day.

in National

Black Friday gun buys test background check system

guns

As stores crowd with holiday shoppers, gun buyers will be challenging the nation's background check system to keep up.