News

Comcast cancelation nightmare goes viral

Comcast cancelation nightmare goes viral

POOR GUY JUST WANTED HIS CABLE AND INTERNET SHUT OFF:A Comcast technician works on an Xfinity WiFi hotspot. Maybe if he was in the neighborhood he could have helped Ryan Block cut out the middle man. Photo: Associated Press

PHILADELPHIA (AP) — Cable and Internet giant Comcast is apologizing after a tech-savvy California customer posted eight minutes of telephone conversation online in which he tried repeatedly to get a customer service representative to disconnect his service.

The customer, Ryan Block, succeeds in getting the unidentified Comcast rep to agree to disconnect his service, but only after the rep repeatedly asks Block for a reason. At one point, Block says, “I can guarantee right now that you are doing an incredibly good job of helping your company be worse.”

Philadelphia-based Comcast said Tuesday the employee’s behavior is unacceptable and the company is “embarrassed” by it. Comcast said it would contact Block to apologize.

Block, who says he is a vice president for AOL, said he expects to talk to Comcast personnel.

Recent Headlines

in National

Police seek motive in fatal Washington state school shooting

mp

Authorities are seeking a motive as to why a high school student shot dead a female classmate and wounded four others.

in Local

NY, New Jersey issue stronger Ebola quarantine

plane

Mandatory quarantine for travelers who have had contact with Ebola-infected patients.

in Local

Pair in string of Ithaca burglaries reach plea deals

Phoenix Lovett

Both were taken to jail and are not eligible for bail.

in Local

Astorino begins last leg of campaign with $1M

Astorino

Republican Rob Astorino has raised another $711,000 for his challenge against New York Gov. Andrew Cuomo and is entering the final weeks of the campaign

in Sports

This week’s top sports shots

royals

A look at some of this week's best moments in sports.